Privacy policy

This website is managed by Luminqo, which is managed by SNMC E-Com. Luminqo ("we", "us" or "our") values your privacy highly and is committed to protecting your personal data. In this privacy policy, we explain what personal information we collect, how we use this information, with whom we share it, and what rights you have regarding your data.

1. Collected information

When you visit our store, we may collect certain personal data from you, including but not limited to:

  • Name, address, and contact details (email address, phone number, etc.).
  • Payment details (credit card information, billing address, etc.).
  • Information about your purchases and orders.
  • Preferences and interests you have shared with us.
  • Data you provide through customer service interactions, surveys, or actions.

2. Use of your data

We use your personal data for the following purposes:

    • Processing and completing your purchases and orders.
    • Providing customer service and support.
    • Improving and personalizing your shopping experience.
    • Informing about offers, promotions, and newsletters you have subscribed to.
    • Conducting market research and analysis to improve our services.
    • Complying with legal obligations and enforcing our policies.

    Cookies:

    We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses "cookies" (text files stored on your computer) to help analyze how users use the website. The information collected by the cookie about your use of the website may be transferred to https://luminqo.com/ or the secure servers of a third party. We use this information to track how you use the website, compile reports on website activity, and provide other services related to website activity and internet usage.

    Disabling cookies:

    Most browsers are set by default to accept cookies, but you can configure your browser to reject all cookies or to notify you when a cookie is sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

    You can configure your cookie settings on our website via our cookie banner (which appears when you first visit our website).

    3. Data sharing

    We will not sell, rent, or otherwise commercially make your personal data available to third parties. However, we may share your data with trusted third parties who assist us in carrying out our business activities, such as payment processors, shipping companies, and IT service providers. These third parties are contractually obligated to ensure the confidentiality of your data.

      We may also disclose personal data if we in good faith believe that this is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users.

      4. Data security

      We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or manipulation. However, despite our efforts, we cannot provide an absolute guarantee for the security of your data.

        5. Your rights

        You have certain rights regarding your personal data. These include:

          • The right to request access to the personal data we have about you.
          • The right to correct inaccurate or incomplete data.
          • The right to withdraw your consent for data processing at any time (where applicable).
          • The right to object to certain processing, such as direct marketing.
          • The right to have your data deleted in certain circumstances.
          • The right to request data restriction in certain situations.

          If you wish to exercise any of these rights or have questions about our privacy policy, please contact us using the contact details below.

          6. Changes to the privacy policy

          We reserve the right to change this privacy policy at any time. Any changes will be posted on this page and the date of the last update will be updated at the top of the page. We recommend that you check this page regularly for any changes.

            7. Contact details

            Contact information:
            Luminqo is managed by SNMC E-Com, a company registered in the Netherlands.

            Company number: 80408761

            Address:
            Olycanstraat 50

            2013 PK Haarlem

            E-mail: support@luminqo.com
            Phone:             +3197010209148

            Contact form:Click here

            Customer service opening hours:
            Monday to Sunday:             09:00 AM - 6:00 PM

            Free shipping

            We offer free shipping on all orders. Every order includes a tracking number so you can follow your delivery.

            30-day return policy

            If you are not satisfied with your purchase, you have 30 days to return or Exchange the item.

            Secure payments

            We offer secure payments through trusted payment providers, ensuring that your personal data is protected.