Frequently Asked Questions
How much are the shipping costs?
We offer free shipping on all orders. See full policy
Can I return the items?
Yes, you can return the items within 30 days after the delivery date. See full policy
How long does the shipping take?
The order processing takes 1-2 business days (Monday - Friday) and the shipping takes 5-7 business days (Monday - Friday). See full policy
Can I cancel my order?
If you want to cancel your order, please contact us as soon as possible via support@luminqo.com. Note: we cannot guarantee that cancellations are possible if the order has already been processed. See full policy
If you have questions or need assistance, you can use the contact details below.
Contact information:
Luminqo is managed by SNMC E-Com, a company registered in the Netherlands.
Company number: 80408761
Address:
Olycanstraat 50
2013 PK Haarlem
E-mail: support@luminqo.com
Phone: +3197010209148
Contact form: Click here
Customer service opening hours:
Monday to Sunday: 09:00 - 18:00
